XNCE human customer service online hours:

• Weekdays (Monday to Friday): 08:00 to 00:30 next day
• Weekends and Public Holidays: 14:00 to 23:59

During the above online hours, simply enter any of the following keywords in the chat window to immediately connect with a human agent: 【Human】, 【Human Service】, 【Transfer to Human】, 【Transfer to Human Service】.

Please note: Keywords must be entered separately; long sentences containing keywords cannot trigger automatic transfer. During non-business hours, AI intelligent customer service provides 7×24 hour self-service support.